The Alderman’s office serves as a liaison between ward residents and City departments. Please contact our office to report problems and request City services. We are happy to enter service requests, provide updates, and contact the appropriate department on your behalf- contact us by email (email@example.com) or phone (773.338.5796).
What should be reported?
All requests for city services go through the 311 system. Examples of such requests include:
- Forestry services: tree trimming, tree or stump removal, collection of fallen limbs
- Streets and Sanitation services: rodent baiting, graffiti blasting, abandoned bike removal, replacement of black garbage carts or blue recycling carts
- Animal Care & Control: sick/injured non-domestic animal, request humane traps for wild animals in a home
- Department of Transportation (CDOT) issues: potholes, missing or damaged street signs, faded street markings,
- CDOT Bureau of Electricity: street light or alley lights out, burnt out traffic signals
- Department of Water Management: clogged sewers, flooded basements, referral to the Private Drain Program, street or alley flooding
311 versus 911- who to call?
311 is available for all City service requests, including those mentioned above. You can also contact 311 for police services when it is not necessary for an officer to respond to the scene. An example of this might be if your car was broken into overnight- you need a copy of a police report in order to make an insurance claim, but it is not necessary for police to respond because the thief is long gone.
911 should be used for all circumstances where police response is needed OR the incident should be entered into official record. Life-and-death emergencies are a given, but also call to report criminal activity like drug sales, animal cruelty, or situations where you suspect a crime will be committed.